How do I view a contacts consent responses?
You can view the status of your customers consents individually or collectively
How to view the consent responses for an individual
- Click on the name of the contact to access their contact record
- You can use the search function at the top-right of your account to quickly find and pull up a contacts record
- Navigate to the Consents tab:
How to view all consent responses
- Navigate to Home > Contacts
- Click on the Manage columns button in the top-right
- Choose to add the consent fields to your view
- Confirm changes
Note: You are unable to update a customers consent responses, only the customer can manage these themselves from their JoinIn account. You can read more about how to do this here