FAQ

In this section we help to answer your most frequently asked questions.

• How do I add an attachment to an email?
• I received a charge from LoveAdmin that I don't recognise
• London & Zurich Payment processing timeline
• GoCardless - Payment Processing Timeline
• Why is my customer's billing not auto-renewing?
• How do I see when payments will be debited from my customer's bank account?
• How do I cancel a payment?
• How do we change bank details for where we receive Direct Debit payments?
• How do customers cancel their Direct Debit mandate?
• How do I view a contacts consent responses?
• London & Zurich Payment Services Portal Overview and training
• How do I add an enquiry form to our shop?
• Getting started with LoveAdmin
• How do I move the AI Assistant?
• What happens if my customer deletes a linked contact, friend or family member from their JoinIn account?