Hereβs a handy list of recommended next steps and articles to help get you move forward after your account handover and training calls
Note: If you need any help with the steps below, remember you can always contact the team. Send your onboarding-related queries to theteam@loveadmin.com, or if your requirement is more urgent you can reach us between 09:00 - 17:30 Monday - Friday on 0330 818 8536.
Access to your online account
Administrator login
To sign in as a LoveAdmin administrator at any time, use the following URL: https://pro.loveadmin.com
Member/JoinIn login
Your customers access their online accounts via JoinIn, which has a separate URL:
https://app.joinin.online
Learn about the LoveAdmin System Settings
If you haven't at this point, make sure you've watched the Settings training recording available here. Understanding the different system settings is crucial for maintaining control over the activities on your LoveAdmin account.
Connect your chosen Payment Providers
GoCardless or PayPal
Before you can get going, you may need to have your payment providers connected and set up. If youβre using GoCardless or PayPal, take a look at our help articles below to see all the information youβll need to get that setup:
https://help.loveadmin.com/how-to-set-up-your-payment-providers
https://help.loveadmin.com/why-do-my-products-have-no-payment-provider
London & Zurich
If you've chosen London and Zurich as your payment provider, make sure that any forms that youβve been sent have been completed. Once done, we'll activate your account. You can verify its activation by logging into pro.loveadmin.com and navigating to Home > Settings > Organisation > Payment Provider > London and Zurich.
If you haven't filled out the required forms for London and Zurich yet, please reach out to us at theteam@loveadmin.com, and we'll promptly send them to you to facilitate the activation of your account.
Are your 'On Product Purchase Emails' turned on?
When a contact purchases a product, they can be sent an "On product purchase" email notification; a nice way to acknowledge a registration or payment.
To design the template as you wish, head to Settings > Communication and edit the system template for "On product purchase".
Just in case...
Product adjustments
Need to add a product last minute, or adjust some product settings?
Schedule adjustments
If you need to make any adjustments to your schedules, here are a few articles that will help you:
How do I add close dates to a schedule?
The final roll-out
So, everything is ready to go, whatβs next?
Note: Watch our JoinIn overview video to help your organisation and your customers learn more about the features and benefits.
For new customers and brand-new registrations
Your customers will need your shop link to get started with registering /purchasing your products.
How do I link people to our shop?
For pre-uploaded members
If you have uploaded your members onto the system already, youβll need to either invite or add them to the products you wish. For full information on product invites, click below.
How do I add or invite people to products?
Let's get underway!
At this point you should be ready to get underway. Remember if you're having any other issues, just contact the team; we're here to support you and help you achieve your success goals.
Welcome to LoveAdmin!