JoinIn
Learn how to navigate your JoinIn account and manage your settings
- JoinIn user guide: How do I create a JoinIn account?
- JoinIn user guide: How do I add a shortcut to JoinIn to my mobile device?
- JoinIn user guide: What does 'Processing' mean on my invoice?
- JoinIn user guide: I don't recognise a payment from LoveAdmin or London & Zurich on my bank statement - how do I trace it?
- JoinIn user guide: What reference appears on my card or bank statement?
Timetable/Fixtures
See when activity is happening using the timetable/fixtures tool - manage coach assignment, attendance, skills development and communication.
- How do I move a person between classes?
- How do I record attendance?
- Managing Waiting Lists
- How do I assign awards to my class attendees?
Contacts
Manage your customer's information in the contacts section. Perform a variety of tasks such as sending communication and adding people.
- Contacts Overview
- How do I add a contact?
- How do I add or invite people to products?
- How do I remove people from products?
Settings
Learn how to setup your organisation level settings, such as those for products, accounting, discounts, user roles and notifications.
- Organisation Overview
- How do I add a new product?
- How do I create a product relationship?
- How do I add and manage consent questions?
- How do I manage our shop tiles?
Reports
LoveAdmin has you prepared with all the reports you need to help manage your organisation's performance and financial activity.
See all articlesProducts
This section covers how create and manage products you need to start taking payments.
- How do I set age restrictions?
- How do I link people to our shop?
- How can my customers purchase a subscription or membership in advance?
Sales Admin
Sales admin is where you manage customer orders and the track the status of invoices. Perform actions such as raising credit notes and refunds.
- How do I manage Invoices?
- How do I approve purchases and manage orders
- How do I issue a full or partial refund?
- How do I raise an invoice credit?
Dashboard
Create a visual, at-a-glance vision of your organisation's performance using the LoveAdmin dashboard.
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Troubleshooting
Use our troubleshooting section to help you understand and resolve system and user related issues.
- Our customer says they set up a direct debit mandate in the shop - so why has no payment been taken?
- Why are my customers not receiving emails?
- How do our customers create a joinin account?
- Why can't I see my product in the shop?
- Why can't I issue refunds?