Troubleshooting

Use our troubleshooting section to help you understand and resolve system and user related issues.

• Why are my customers not receiving emails?
• Why are some GoCardless payments pending longer than they should?
• Our customer says they set up a direct debit mandate in the shop - so why has no payment been taken?
• Why can't I see my product in the shop?
• Why can't my customers continue from the Consents section the shop
• How do our customers create a joinin account?
• Why do my customers have no payment provider to choose from?
• Why can't I see contacts in our Contacts list?
• How to resolve failed payments