Troubleshooting

Use our troubleshooting section to help you understand and resolve system and user-related issues

• Why can't I see my product in the shop?
• Why are my customers not receiving emails?
• Why do my customers have no payment provider to choose from?
• Why are some GoCardless payments pending longer than they should?
• Why can't my customers continue from the Consents section in the shop
• How do I resolve failed payments?
• How do I add LoveAdmin to my Safe Sender list?
• Why is my postcode not accepted
• Why are our bank settlements delayed?