company logo
LoveAdmin V2 Help Centre
  • Go to loveadmin.com
  • Submit a ticket
Troubleshooting
  • joinin
  • Quick Start
  • Dashboard
  • Timetable/Fixtures
  • Reports
    • 📖 Financials
  • Sales Admin
    • 📖 Invoices
    • 📖 Orders
    • Payments
  • Contacts
  • Settings
    • 📖 Organisation
    • 📖 Products
    • 📖 Schedule
    • 📖 Communication
    • 📖 Data
    • 📖 Files and Online Media
    • 📖 Groups
    • 📖 Learning
    • 📖 Notifications
    • 📖 Roles
  • Academy
    • Academy - Creating and managing products
  • Products
    • Discounts
  • FAQ
  • Troubleshooting
    • Products
    • Payments
      Back to home
      1. LoveAdmin V2 Help Centre
      2. Troubleshooting
      • joinin
      • Quick Start
      • Dashboard
      • Timetable/Fixtures
      • Reports
        • 📖 Financials
      • Sales Admin
        • 📖 Invoices
        • 📖 Orders
        • Payments
      • Contacts
      • Settings
        • 📖 Organisation
        • 📖 Products
        • 📖 Schedule
        • 📖 Communication
        • 📖 Data
        • 📖 Files and Online Media
        • 📖 Groups
        • 📖 Learning
        • 📖 Notifications
        • 📖 Roles
      • Academy
        • Academy - Creating and managing products
      • Products
        • Discounts
      • FAQ
      • Troubleshooting
        • Products
        • Payments

      Troubleshooting

      Use our troubleshooting section to help you understand and resolve system and user related issues.
      • Why are my customers not receiving emails?
      • Why are some GoCardless payments pending longer than they should?
      • Our customer says they set up a direct debit mandate in the shop - so why has no payment been taken?
      • Why can't I see my product in the shop?
      • Why can't my customers continue from the Consents section the shop
      • How do our customers create a joinin account?
      • Why do my customers have no payment provider to choose from?
      • Why can't I see contacts in our Contacts list?
      • How to resolve failed payments

      Products

      • Why have class attendees not automatically renewed onto the next schedule?
      • Why can't I add a contact to a product?

      Payments

      • Troubleshooting errors on the direct debit mandate form
      • Why are our PayPal / card payments 'Pending'?
      • How do I raise a general invoice for a person?
      • Why can't I issue refunds?
      company logo
      loveadmin.com Help Centre
      • Go to loveadmin.com
      • Submit a ticket