LoveAdmin V2 Help Centre
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Submit a ticket
Troubleshooting
joinin
Quick Start
Dashboard
Timetable/Fixtures
Reports
📖 Financials
Sales Admin
📖 Invoices
📖 Orders
Payments
Contacts
Settings
📖 Organisation
📖 Products
📖 Schedule
📖 Communication
📖 Data
📖 Files and Online Media
📖 Groups
📖 Learning
📖 Notifications
📖 Roles
Academy
Academy - Creating and managing products
Products
Discounts
FAQ
Troubleshooting
Products
Payments
Back to home
LoveAdmin V2 Help Centre
Troubleshooting
joinin
Quick Start
Dashboard
Timetable/Fixtures
Reports
📖 Financials
Sales Admin
📖 Invoices
📖 Orders
Payments
Contacts
Settings
📖 Organisation
📖 Products
📖 Schedule
📖 Communication
📖 Data
📖 Files and Online Media
📖 Groups
📖 Learning
📖 Notifications
📖 Roles
Academy
Academy - Creating and managing products
Products
Discounts
FAQ
Troubleshooting
Products
Payments
Troubleshooting
Use our troubleshooting section to help you understand and resolve system and user related issues.
Why are my customers not receiving emails?
Why are some GoCardless payments pending longer than they should?
Our customer says they set up a direct debit mandate in the shop - so why has no payment been taken?
Why can't I see my product in the shop?
Why can't my customers continue from the Consents section the shop
How do our customers create a joinin account?
Why do my customers have no payment provider to choose from?
Why can't I see contacts in our Contacts list?
How to resolve failed payments
Products
Why have class attendees not automatically renewed onto the next schedule?
Why can't I add a contact to a product?
Payments
Troubleshooting errors on the direct debit mandate form
Why are our PayPal / card payments 'Pending'?
How do I raise a general invoice for a person?
Why can't I issue refunds?