Why do my customers have no payment provider to choose from?

If your customers report they are unable to choose a payment provider in the checkout, it may be a result of the following issues

Check the status of your payment provider

Check that the status of the payment provider is active and that the account is verified

• Navigate to Home > Settings > Organisation > Payment providers
• Click into the relevant payment provider
• Check the Active toggle is on (blue)
• Check there are no other issues listed here
  • A green tick as below means the payment provider account is verified and ready for use
  • If there are any issues, it will display here and you can follow the instructions to solve the problem
    • If you have followed all available steps and continue to have issues, you'll need to contact the payment provider directly for further assistance

Is your payment provider enabled on your products?

• Navigate to Home > Settings > Products
• Choose your product group or product from the left sidebar
• Open the 'Billing and renewal' tab from the product settings and ensure you have set the payment provider for both the 'initial payment by' and 'subsequent payments by' payments.
• Click Save when done