FAQ

In this section we help to answer your most frequently asked questions.

• London & Zurich Payment Services Portal Overview and training
• How do customers cancel their Direct Debit mandate?
• How do I view the status of consents?
• London & Zurich Payment processing timeline
• How do we change bank details for where we receive Direct Debit payments?
• How do I cancel a pending payment?
• GoCardless - Payment Processing Timeline
• How do I deny trials on specific dates?
• V2: Frequently Asked Questions
• How do I see when payments will be debited from my customer's bank account?
• Why is my customer's billing not auto-renewing?
• How do I add an attachment to an email?
• I received a charge from LoveAdmin that I don't recognise
• How do customers use joinin?