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How do I see when payments will be debited from my customer's bank account?

A customer paying by Direct Debit will not have payments debited from their bank account until several days after submitting their mandate, or making their payment.


Note: Collection dates are generally accurate, however please be advised that these dates can only be predicted and can vary due to factors determined by the payment providers and BACS.

 

Steps

  1. Navigate to Home > Sales Admin > Payments
  2. Select the 'Pending' tab
  3. Locate the payment you wish to track
  4. Click on the Payment number 
  5. Look for the 'Predicted collection' date

 

For more information on the processing timeline for Direct Debit providers, and what happens on each day of the cycle, please refer to the following articles: