How do I see when payments will be debited from my customer's bank account?

A customer paying by Direct Debit will not have payments debited from their bank account until several days after submitting their mandate, or making their payment.

Note: Collection dates are generally accurate, however please be advised that these dates can only be predicted and can vary due to factors determined by the payment providers and BACS.


The predicted collection date for when payments can be expected to be debited from a customer's banks account, can be found under Home > Sales admin > Payments. 

For more information on the processing timeline for Direct Debit providers, and what happens on each day of the cycle, please refer to the following articles: