The GoCardless payment collection timeline for new and existing direct debit instructions are described in the tables below. The timeline can help you to plan your payment requests schedules through LoveAdmin and manage your cash flow. For more advice please contact the LoveAdmin support team.
Note: At no time does LoveAdmin handle any money processed for your organisation. All funds are processed and completed by GoCardless.
Collection payment timeline for new Direct Debits (DDI)
This timeline applies for your customers that have setup a brand-new DDI, and are having a payment collected for the first time.
| (WORKING) DAY | EVENT | FURTHER DETAILS |
|---|---|---|
| 0 |
Customer completes authorisation form Payment created in GoCardless |
Details of the customer's new mandate is sent to their bank to set up (providing this was done before 4pm). If a payment was linked to the authorisation, this is created in our system and can be viewed in your merchant dashboard. |
| 1 | Customer's bank processes mandate creation request | The customer is also sent an automated payment notification email if one is due to be charged as soon as possible (in 3 working days time). |
| 2 |
GoCardless receives confirmation of mandate set up Payment submitted to Bacs for processing (4pm) |
The customer's bank informs us of whether or not the customer's mandate was set up successfully. If so, their payment is submitted to Bacs for processing at 4pm. (We can only cancel a created payment before this point). |
| 3 | Customer's bank receives the payment request | This is then processed by Bacs. |
| 4 | Customer charge date | |
| 5 | Customer's bank confirms new payment status | Customer's bank confirms the updated status of the payment i.e. successful, failed, etc. (This will usually update in your dashboard by approx. 12pm) |
| 6 | Funds paid out to merchant | These should reach the merchant's bank account between 2-5pm. |
Collection payment timeline with existing/lodged Direct Debit mandates
This timeline applies for your customers that have an existing DDI and are having a repeated payment collected.
| (WORKING) DAY | EVENT | FURTHER DETAILS |
|---|---|---|
| 0 | Payment created in GoCardless | Notification email sent to customer (providing the payment is not part of a recurring subscription of the same value as previous charge amount). |
| 1 | Payment submitted to Bacs for processing at 4pm | |
| 2 | Payment processed by customer's bank | |
| 3 | Customer charge date | |
| 4 | Payment status confirmed by customer's bank | Customer's bank confirms the updated status of the payment i.e. successful, failed, etc. (updates in dashboard by 12pm) |
| 5 | Funds paid out to merchant | These should reach the merchant's bank account between 2-5pm. |