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How do I add an enquiry form to our shop?

Enable a customisable enquiry form on your JoinIn shop to make it easy for your customers to submit their interest and queries

 

The shop enquiry form provides a simple way to collect interest from your customers. With customisable sections, you can name the form and add questions that capture the specific information you need from your customers.

You can also choose to receive email notifications when a submission is made. All enquiries can be viewed and responded to within the LoveAdmin enquiries report, allowing you to manage the entire enquiry process in one place.

 

Note: Submitting the enquiry form does not create a JoinIn account for the person filling out the form.

 

How to set up and and enable enquiry form

To setup and enable your shop enquiry form, go to Home > Settings > Organisation > Shop Enquiry Form.

The Enquiry Form is divided into four, customisable, sections:

  • Button label

    Customise the label of the button your customers see in the heading of your shop

  • Form heading

    Set the title heading of your enquiry form page. For example, “Contact us” or “Get in touch”

  • Description

    Explain the purpose of the form so customers know what it’s for. Keep the description short — ideally under 30 words

  • Fixed fields

    These standard fields are always included on the enquiry form and cannot be customised

  • Custom fields

    Configure up to 10 additional text fields for your enquiry form. Leave the title blank to hide a field. Helper text is optional.

  • Message placeholder

    Guide customers on what information to include to help you respond to their enquiry

  • Notification email address

    Enter the email address where notifications should be sent when the form is submitted. The address must belong to an Admin account

 

Enable your form to display in the shop

To enable the enquiry form and make it public, simply switch on the 'Enable Enquiry Form' option:

 

 

Tip: You can quickly access your enquiry form and ensure that it is displaying correctly by clicking on the 'View Form' button located at the top right of the 'Shop enquiry form' page:

Enquiries Report

The Enquiries Report helps you manage and track all customer enquiries in one place, making it easier to review and respond to submissions.

You can access the report by navigating to Home > Reports > Enquiries.

Enquiries will appear as shown below.

All fields from your enquiry form, including custom fields, are displayed as columns in the report view.

 

The following actions can be carried out from this report:

  • Send Message: promptly address any enquiries by sending an email response to the sender
  • Mark as replied/submitted: keep track of messages that have been replied to or are still waiting for a response
  • Delete Message: remove any outdated or unnecessary messages. This will help keep your report organised.