In this guide, we explore the common reasons why settlements to your organisation's bank account may be delayed by the payment provider processing your payments
If you're experiencing a delay in the settlement of payments to your organisation's bank account, this may be due to one or more of the following reasons.
Please note that LoveAdmin does not process payments or hold any funds or bank details. All transactional processing is handled entirely by the payment provider you’ve connected to LoveAdmin—such as GoCardless, PayPal, or London & Zurich.
Note:
In the event of a suspected delay, we recommend first logging into your payment provider’s online portal, where you may find details regarding the status of your payments.
If the cause of the delay isn't clear, we suggest contacting your payment provider's support team directly. They are best placed to investigate and resolve settlement issues as quickly as possible.
Incomplete or Pending KYC (Know Your Customer) Verification
Payment providers ares legally required to collect and verify identity and banking information for organisations using their service.
If required KYC documents are missing, incomplete, or under review, payouts may be paused until verification is completed.
KYC requests are usually communicated via email, so it is important for the primary contact responsible for your organisation's billing to monitor their inbox regularly, including any junk or spam folders, for these important messages.
Account Verification Delays
Issues with verifying the business bank account details provided (e.g. mismatches, unsupported accounts, or errors) can delay payouts.
High-Risk Activity or Unusual Transactions
If the providers detects unusual payment patterns, such as a sudden spike in volume or activity inconsistent with the account’s history, they may pause settlements for manual review.
Refunds, Chargebacks, or Disputes
Active refund or chargeback cases, especially in large volumes, can prompt the provider to delay settlements while they assess the financial impact.
Regulatory or Compliance Holds
Regulatory checks related to financial crime prevention (e.g. anti-money laundering, sanctions screening) may trigger a temporary hold on payouts.
Settlement Schedule Settings
Some delays may be due to your organisation’s agreed settlement schedule (e.g. weekly vs. daily payouts), or bank holidays delaying processing.
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