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Why can't I add a contact to a product?

If you add a contact to a product they're not eligible for, you will see a reason in the "Add to product preview". Here's a list of all the reasons and how to fix them

PRODUCT_NOT_ALLOWED

  • An unfulfilled product relationship is blocking the purchase
    • Add the contact to the required product first
  • A merchandise product is out of stock
    • Set the merchandise stock levels in Settings > Products > Details
  • The product is hidden
    • Check the Product settings, under details to make sure the product isn't hidden: hiddenslider

PRODUCT_NOT_AGE_APPROPRIATE

  • Contact does not fit the age restrictions
    • You can either update the age restrictions in the product settings, or choose to override the age restrictions in the add to product window:

CHILD_PRODUCTS_NOT_ALLOWED

  • There is a required product relationship that the contact is not eligible for

ALREADY_SIGNED_UP