If you add a contact to a product they're not eligible for, you will see a reason in the "Add to product preview". Here's a list of all the reasons and how to fix them
PRODUCT_NOT_ALLOWED
- An unfulfilled product relationship is blocking the purchase
- Add the contact to the required product first
- A merchandise product is out of stock
- Set the merchandise stock levels in Settings > Products > Details
- The product is hidden
- Check the Product settings, under details to make sure the product isn't hidden:
PRODUCT_NOT_AGE_APPROPRIATE
- Contact does not fit the age restrictions
- You can either update the age restrictions in the product settings, or choose to override the age restrictions in the add to product window:
- You can either update the age restrictions in the product settings, or choose to override the age restrictions in the add to product window:
CHILD_PRODUCTS_NOT_ALLOWED
- There is a required product relationship that the contact is not eligible for
ALREADY_SIGNED_UP
- The contact is already on the schedule for the product
- If you need to bill again for this product, you can choose the option "None, just raise the invoice" to raise an ad hoc payment separate from the schedule