Customers that abandon their checkout, or fail to complete all required steps in time, will appear in your Abandoned Checkout report.
To find the Abandoned Checkout report, navigate to Home > Sales admin > Abandoned Checkou
Events that lead to an abandoned checkout
In the 'Events' column you will find one of two types of abandoned checkout:
- On abandoned at checkout: The user abandoned the checkout process before reaching the payment section
- On abandoned payment: The user abandoned the checkout process whilst in the payments section. The user did not successfully enter or submit their bank or card details through the form.
How to re-invite people who abandoned the checkout
The Abandoned Checkout report allows you to re-invite your customers to the products they abandoned. This option will send an invitation email to the person, with a link back to the same product in the shop, and remove their name from the list.
Note: All completed registration information will be stored. Therefore, your customer can fast-track to the section where the checkout was originally abandoned.
The Prompt to complete checkout action is found within the Actions column. You can also choose to Delete their data or send a message from here.
Important: Delete will only remove the entry from the report, and will not delete their contact record from your account if the person has an association already.
Your customer's data will be temporarily stored for 30 days if they have entered any. If your customer is re-invited to the product their details will already be filled in to save time.
Note: After 30 days the data on the abandoned checkout report will be wiped