View summarised information about payments that have been disputed by your customers
A dispute is when a person formally initiates a process to have a transaction reversed, as they believe the payment is not authorised or needs to be cancelled due to an invoicing error. The user would do this by contacting their bank directly.
You can find the Disputes report by navigating to Home > Reports > Financials > Disputes.
The Disputes report helps you to track the status of each dispute from the point it is initiated to the point it is resolved.
Disputes may be successful or unsuccessful depending on the outcome of the investigation carried out by necessary payment provider, bank or card issuer.
For direct debit payments this is known as an indemnity claim and a process any person making a direct debit payment can initiate by contacting their bank.
All direct debit payments are protected by the Direct Debit Guarantee. More information on the Direct Debit Guarantee and how it protects payers can be found here.
Important: You cannot prevent a person from contacting their bank or payment provider to dispute a payment.
Detailed view
You can click on the values in blue to open up a more detailed breakdown of the disputes included in that total, here you can see which Account owner and Invoice the dispute relates to:
