Setting up a Direct Debit through your JoinIn online account is simple. Follow the steps below to learn how
Note: If you're having issues with setting up your Direct Debit, then you can skip to our troubleshooting section here
Steps
- Sign into your JoinIn account via https://app.joinin.online
- Navigate to Account > Settings > Payment Methods from the side menu
- Select the organisation to set up the Direct Debit mandate for
- Click on the Set up button, enter the required bank details and proceed to finish.
Note: Your Direct Debit provider may be either GoCardless, London & Zurich or PayPal
Once your Direct Debit mandate has been successfully set up you will receive an email confirmation directly from the payment provider.
My Direct Debit details are not being accepted
The following guidance can help to resolve issues with submitting a Direct Debit form
Account Holder Name longer than 18 characters
The bank account holder name is restricted to 18 characters; this restriction is enforced by BACS, and includes the spaces between characters.
To avoid possible issues with verifying the bank account name, enter the name exactly as it appears on the the bank card or statement.
Invalid characters
Avoid entering invalid special characters into the form; for example, "£"$ +...
If you have a joint account with an ampersand (&) in the account name, replace this with the word "and".
Postcode
If you're having issues entering a postcode, check you are using the standard postcode convention: all capitals and a space between the two sections of the postcode. For example, bn11aa may be rejected, but BN1 1AA will be accepted.
If electronic Direct Debits are not supported by your customer's bank
This error means your bank account does not allow digital signups via a webform and instead requires Direct Debit signups to be submitted using paper or e-documents only; this will be a limitation of the bank account type.
In this situation you will need to provide different bank account details.