How do my customers use their credit balance?

Your customers have the convenience of easily keeping track of their account credits from their Joinin Dashboard, and JoinIn users can select the amount of account credit to use towards their outstanding invoices.

 

Note: Please note that JoinIn users can only manage their credit usage in this manner if the invoice has been issued with the 'collect payments automatically' option disabled, or if there is an outstanding invoice that has not yet been paid.

Otherwise, any available credit balance will be automatically applied to the next invoice that is generated for automatic payment collection.

 

How JoinIn users can apply credit their outstanding invoice

When a customer is ready to settle an outstanding invoice, they have the option to use their account credit to partially or fully pay the amount due. This can be easily adjusted by using the plus and minus icons to select the desired credit amount.