When you are ready to register and make a payment through an organisation's shop, there are a few steps you need to complete. This article will provide a helpful guide to ensure a smooth and successful checkout process.
When you're ready to check out items from your organisations shop, you'll have a 30-minute timeframe to complete your registration and payment. To help you stay on track, a countdown timer will be visible at the top of the checkout pages.
Note: The time to complete checkout is determined by the organisation. The default setting is 30 minutes, which may vary.
In the event that there are only 2 minutes remaining on the timer, you will receive a message asking if you would like to extend the checkout duration. If you choose to extend the timer by selecting 'Extend timer?', an additional 2 minutes will be added. However, if you decide not to extend the timer, you will need to complete the checkout within the remaining time, or restart the process and add the items to your basket again.
Note: A person will reserve a space in a class or an event for the duration of the checkout, until the checkout is completed, or the timer has expired.
Continue reading for more detail on the steps you may go through while navigating the online checkout process. Please note that not all checkout steps described below may apply, as these sections are determined by your organisation's preferences for when customers register and pay for their products and services.
Who are you buying for?
This step requires you to confirm the individual whom you are adding the product to your basket for.
Select who you are buying for from the list of your existing friends and family. If you have not yet created a profile for the person you are buying for, you can select the 'Add new person' option.
Please note that when you add a new contact, you will be given the choice to use the address you provided when creating your JoinIn user account or to add a new address for the contact.
Medical Information
At this stage, you will be prompted to select either 'Yes' or 'No' and continue.
The medical information is collected in a standardised form that is divided into three sections. It is important to note that none of the sections in the medical form are obligatory.
Emergency Contacts
Organisations may request that you provide information for emergency contacts, usually one or two individuals. To add the necessary details for an emergency contact, simply navigate to the Emergency contact section and fill in the required fields, including the person's first name, last name, and phone number. Once you have entered the minimum number of emergency contacts, you can proceed by clicking the Continue button.
Consents
When making a purchase or registering for a service, the organisation may request your consent for various aspects of their service, such as accepting their terms and conditions or authorising first aid administration. To update your consent status, you can easily click on the consent switch between the options:
Grey = I do not consent
Blue = I do consent
Note: You cannot continue to the next steps of the checkout unless all required consents have been switched to blue.
Consents may be Required or Optional.
Additional Information
An organisation may want to gather more information from you that goes beyond the standard personal details. For example, they may be interested in knowing about your interest in volunteering or how you came to hear about their organisation.
To provide answers to these additional information questions, simply click on the "Add information" button. Required questions will be highlighted in red, and it is necessary to complete them before you can continue further.
Additional Products
You may be required to add additional products to your basket as part of the checkout process. This will be determined by the organisation and the type of product or service you are checking out with. For example, you may be required to purchase insurance cover if you are purchasing a club membership.
To add the additional products, simply add the product on the screen to the basket.
Required Files
Organisations may ask you to provide additional documents or files, such as a student photo ID or other proof of age, during the checkout process.
To upload the required document, simply click on the blue "Click to upload" button and select the correct file.
Payment
Based on the organisation's preferences, you will be able to make your payment using either Direct Debit or PayPal.
PayPal allows for one-time card payments and payments from your PayPal wallet, providing a convenient way to make payment and complete the checkout process.
If you are making payment via Direct Debit Mandate, you will be prompted to enter your first/last name, email address, billing address and bank account details.
Note: A Direct Debit mandate can be used for one-off payments or recurring payments.
If you have previously set up a Direct Debit mandate, you will be presented with the date when this mandate was established. You will also have the option to make your payment using the same Direct Debit details.
You can manage or cancel your Direct Debit mandates at any time by signing into your online account via https://app.joinin.online and navigating to the Payments in the side menu > Mandates.
Note: Setting up your mandate does not automatically initiate any payment. To finalise your purchase, you must proceed to the next step in order to complete the checkout process.
Complete Checkout
Once you have set up your Direct Debit Mandate you will need to finalise your purchase. To do this, simply click on the 'Pay Now' button to complete the checkout process.
