If you're having problems paying your invoice then we hope this troubelshooting guide can help
My invoice shows as 'Processing'
If your invoice shows as processing, then there is not further action needed as your invoice payment is in progress. You can read more about what processing means here.
I'm being asked to authorise a £0 payment via my banking app
When making a card payment for the first time or pre-authorising a card for future transactions, your bank may ask you to verify a £0 transaction through your banking app for security purposes. Simply approve this authorisation, and you will then be able to proceed with the next steps of your payment.
I'm getting the error "Unable to save and verify your payment method please check your details" when trying to save my card details
This error may occur if the card details you entered are incorrect or if there is a temporary issue with the payment processing system. If you continue to encounter this problem, please reach out to the organisation you are attempting to make payments to for further assistance.
My Direct Debit details are not being accepted
The following guidance can help to resolve issues with submitting a Direct Debit form
Account Holder Name longer than 18 characters
The bank account holder name is restricted to 18 characters; this restriction is enforced by BACS, and includes the spaces between characters.
To avoid possible issues with verifying the bank account name, enter the name exactly as it appears on the the bank card or statement.
Invalid characters
Avoid entering invalid special characters into the form; for example, "£"$ +...
If you have a joint account with an ampersand (&) in the account name, replace this with the word "and".
Postcode
If you're having issues entering a postcode, check you are using the standard postcode convention: all capitals and a space between the two sections of the postcode. For example, bn11aa may be rejected, but BN1 1AA will be accepted.
If electronic Direct Debits are not supported by your customer's bank
This error means your bank account does not allow digital signups via a webform and instead requires Direct Debit signups to be submitted using paper or e-documents only; this will be a limitation of the bank account type.
In this situation you will need to provide different bank account details.