How do I add an offline contact?

This article will explain what is meant by an 'offline' contact, situations where you might need to add one, and the process of adding an offline contact to your LoveAdmin system.

What is an offline contact?


An offline contact is a member of your organisation who will not be using JoinIn or any of our online features. They will be unable to receive emails sent via the LoveAdmin system, or make any purchases via your JoinIn shop.

Offline contacts remain associated with your organisation and will have a contact record in your database. They can be added to products, occupying a spot on your registers and receiving invoices. However, payments for offline contacts must be handled outside of the LoveAdmin platform. You can then mark those payments as being made offline.

Note: Contacts that need to pay offline, can still do so with a standard LoveAdmin account and do not need to be an offline contact.

When might you need to add an offline contact?


An offline contact exists solely as a record on the system. This allows you to capture the personal information of a member such as their address and date of birth, but not their email. For this reason, If a member does not have an email address, you may need to add them as an offline contact.


Important: Once a contact is added as offline, they cannot later become a standard contact and will need to create a new account if they wish to use online features in the future.

If you are unsure on whether to add a contact as offline, or not, please reach out to our support team at, who will be happy to advise further. 



  • Navigate to Home > Contacts
  • Click on the Add contact button in the top-right
  • Choose the option to add 'An offline contact'
  • Complete all required fields and Submit


Note: In the 'add offline contact' form, you will notice an email address field and an option to 'send invitation email'. These sections are not applicable for offline contacts, so you can leave them empty.

Important: By adding offline contacts, your organisation owns the data that belongs to that person. Therefore your organisation is responsible for how this data processed and controlled thereafter.

Your organisation must abide by GDPR laws on how the person's data is processed, controlled and ultimately removed.