This guide will walk you through the process of issuing both full and partial refunds for your completed payments
Invoices are considered reconciled once the full payment has been settled and paid out to your account. In some cases you may need to refund some, or all, of the payment.
Note: Refunds through London & Zurich are not currently supported within the LoveAdmin system.
Important: When processing a refund, please note that the fees associated with the original transaction will not be reimbursed; fees include LoveAdmin and payment provider fees.
Steps:
- Navigate to Home > Sales admin > Payments
- Opposite each completed payment in the Actions column, you will see 'Refund'
- Click on the Refund payment action
- Decide whether to issue a partial refund or a full refund
Note: Refunds will be subject to the same settlement times as the initial payment. Therefore please be advised that depending on your connected payment provider, the payee may need to wait a number of days before the payment is returned to their account.
For more information on the settlement times for each payment provider, please refer to our help article here.
If you're experiencing issues with trying to refund payments then try following our troubleshooting guidance here.
Applying credits
As an alternative to refunds, you are also able to raise a credit note against a fully outstanding, or fully reconciled, invoice. This credit will then be applied towards the contacts future payment(s). To raise credit against an invoice, navigate to Sales Admin > Invoices and if the invoice is eligible to be credited, it will appear with a small 'RC' on the far right, under the 'Actions' column.
For more information on raising credit notes, click here
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