This article covers all of the LoveAdmin notifications, how each of them are triggered and whether the email templates assigned to them can be edited
The notifications section of your system can be found by navigating to Home > Settings > Notifications. For further guidance on how to set up a notification, you can view our help article here
📆Calendar
| Notification name | Triggers when ... | Template can be edited (Yes/No) |
| After calendar | a session in a schedule has passed | Yes |
| Calendar edited | a session in a schedule is edited | Yes |
| Calendar reminder | a session in a schedule is coming up | Yes |
| On calendar cancel | a session in a schedule is cancelled | Yes |
| Removed from waiting list | a person is removed from a waiting list | No |
| Schedule edited | a schedule is edited | Yes |
🏅Development Programme
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| Achieved a level |
a user is marked as having 'achieved' a level |
Yes |
| Achieved a skill | a user is marked as having 'achieved' a skill | Yes |
| Completed a development programme | a user is marked as having 'completed' a development programme | Yes |
| Did not achieve a skill | a user is marked as having 'not achieved' a skill | Yes |
| Working on a new development programme | a user is marked as 'working on' a new development programme | Yes |
| Working on a new level | a user is marked as 'working on' a new level | Yes |
| Working on a new skill | a user is marked as 'working on' a new skill | Yes |
📍General
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| On club invitation | a user is invited to your organisation | Yes |
👥Person
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| Additional registration data edited by account owner | a user edits their additional information (address etc.) | Yes |
| Consent data edited | a user updates their consent responses | No |
| Consent request | a request is sent to a user to request that consent data is provided | Yes |
| Consent response |
a user accepts or denies a consent request |
Yes |
| Medical data edited | a user edits their medical information | Yes |
| Note created |
a note is added to a users record (via LoveAdmin) |
Yes |
| Notes edited |
a note on a users record is edited (via LoveAdmin) |
No |
| Person edited | a user edits their personal data (address etc.) | Yes |
🛒Product
|
Notification name |
Triggers when... | Template can be edited (Yes/No) |
|
Product invite declined |
a user declines a product invitation via their JoinIn account | Yes |
| Waiting list space available |
a waiting list space is offered to a waiting list member (not applicable for manual waiting lists) |
No |
💵Purchase and payment
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| Mandate cancelled | an account owner cancels their direct debit mandate | Yes |
| On invoice voucher | an invoice has been raised to be paid via 'childcare vouchers' | Yes |
| On mandate payment submitted | a payment begins processing against a direct debit mandate | No |
| On payment disputed | a customer raises a dispute with their bank regarding a charge | Yes |
| On payment failed | a customers payment fails | Yes |
| On product purchase | a customer makes a purchase | Yes |
| On product purchase approved | a customers order is approved (when the pre-approval setting is enabled) | Yes |
| On product purchase denied | a customers order is denied (when the pre-approval setting is enabled) | Yes |
| On raise invoice | an invoice is raised | Yes |
| Overdue payment reminder | a customers invoice is outstanding with no payment in progress | Yes |
| Product purchase approval required | a customer has submitted an order that needs to be approved | No |
| Product renewal due | a customers automatic renewal is coming up | Yes |
📝Registration
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| New customer, first purchase | a brand new customer purchases something for the first time | Yes |
👟Team
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| On add to squad | a user is invited to a squad | Yes |
| On add to squad with conditions | a user is invited to purchase a membership to join a squad | Yes |
| Squad status confirmed | a user accepts or denies a squad invitation | Yes |
🎟️Trial
| Notification name | Triggers when... | Template can be edited (Yes/No) |
| On trial completion | a customer is marked as 'attended' for a trial session | Yes |