How can I link customers to a product that is not visible on our shop?

There are times where you may want contacts to register for a product that's only accessible by direct link. Here's how you can set that up

Each shop item has a unique link that you can share, even thought the product isn't otherwise accessible.

Note: The advantage of this method is that you don't need the contact to be on the system ready, or to manually add them to a group. This is different from private product access, where you can set a product up as private in your shop unless you have given a contact access to view it.

Here are a few ways you can approach this and how to set them up:

Direct Link to a Product Not in the Shop

With this method, you set a product up for registration, but do not associate it with a shop tile, preventing anyone from finding the product without the direct link. This is advised for individual products without multiple schedules.

Navigate to Settings > Products
Ensure that your product has the status set to 'Public' so that it can be registered for by any user that can access it
In Settings, expand the 'Shop' section and make sure the product is not associated to any shop tile
Get the shop link and distribute it however you wish. See below how to do this:
- If the product does not have a schedule:
  - Select "Shop" at the top of the page, next to Permissions
  - Copy the URL of the page that is opened
- If the product does have a schedule
  - Navigate to Settings > Schedules
  - Find the schedule you wish to link to
  - Select the shop icon
  - Copy the URL of the page that is opened

Linking to a Hidden Shop Tile

You can create an active shop tile for the products, copy the URL to the tile, and then deactivate the tile. This way, the link to the products will still work but won't be visible in your shop. This is useful for linking to multiple options, like scheduled events.

Create a shop tile for your products and assign the products to the tile
- Make sure the tile is 'Active'
Navigate to Home > JoinIn
Open the shop tile you intend to hide
Copy the URL of the page that is opened
Navigate to Settings > Organisation > Shop
Next to the tile, untick 'Active'
Click the Save icon

This shop link will stay active and can be distributed to anyone you wish, without being visible in the shop.