How can I link customers to a product that is not visible on our shop?

There are times where you may want your customers to register for a product you want hidden in your shop.

Every product available in the shop is assigned a unique link that can be shared, even if you decide not to display it within the shop itself.

Note: This is different from private product access, where you can set a product up as private in your shop unless you have given a contact access to view it.

Here are a few ways you can approach this and how to set them up.

Direct link to a product hidden from the shop

Using this approach, you can configure a product for registration without linking it to a shop tile. This means that the product will remain hidden from general view, making it accessible only through its direct link. Note that for products with multiple schedules, standalone products that do not have multiple schedules.

Navigate to Home > Settings > Products
Ensure that your product has the status set to 'Public' so that it can be registered for by any user that can access it (it won't show in the shop unless it's linked to a shop tile).
- To check your product is disconnected from a shop tile, go to the product settings and expand the 'Shop' section.
How to find the product URL:
- If the product does not have a schedule:
  - Select "Shop" at the top of the page, next to Permissions
  - Copy the URL of the page that is opened
- If the product does have a schedule
  - Navigate to Settings > Schedules
  - Find the schedule you wish to link to
  - Select the shop icon
  - Copy the URL of the page that is opened

Linking to a Hidden Shop Tile

You can create an active shop tile for the products, copy the URL to the tile, and then deactivate the tile. This way, the link to the products will still work but won't be visible in your shop. This is useful for linking to multiple options, like scheduled events.

Create a shop tile for your products and assign the products to the tile
- Make sure the tile is 'Active'
Navigate to Home > JoinIn
Open the shop tile you intend to hide
Copy the URL of the page that is opened
Navigate to Settings > Organisation > Shop
Next to the tile, untick 'Active'
Click the Save icon

This shop link will stay active and can be distributed to anyone you wish, without being visible in the shop.