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Sales Admin - Payments

Monitor the status of all payment activities, including online, offline, and account credit transactions, across your organisation. Additionally, easily process refunds for payments as needed.

 

The Payments section of your LoveAdmin account can be found by navigating to Home > Sales Admin > Payments

 

The Payments page will display key information about failed, pending and completed payments. It's also where you can trigger refunds for your customers. You sort, filter or search each of the headings below to manage your data.

Payment ID - Every payment on your account will have a unique payment ID

Creation date - The date and time the payment was created

Status - Whether the payment is pending, failed, completed or cancelled


Account owner - The payer is the account owner/user who made the payment. For example, this

could be a parent or guardian. 


Payment Provider - The payment provider used to make the payment


Amount - The total amount of the payment request


Fees - The LoveAdmin and Payment Provider's service fee


Predicted collection date - The estimate for when the payment will be collected from the payees bank account


Net -  The net amount received – calculated as the invoiced amount minus fees

Predicted completion - The date that the payment is estimated to complete processing and be paid out


Actions - Any actions that are eligible to be carried out against the payment, for example; 'Cancel' or 'Refund', will appear here

 

Tip: By default, the Payments page displays data from the past three months. To view payments from a different period, click the 'Last 3 Months' box at the top of the page and select your preferred timeframe.