View when Direct Debit payments are due to be settled
To find the pending payment report by navigating to Home > Reports > Financials > Pending payments
The report will show you:
- How many payments were created on each date
- When they're expected to clear into your bank account
- The value of each day's payments
- The number of payments
- You can click this figure to see more details on the payments
- Which payment provider is used
There is also an option to display the information graphically, by toggling the slider 'Show graph':
Note: This information is also visible payment by payment in Sales Admin > Payments.
Note: This is not relevant for PayPal collections as they are settled in minutes, and so should not enter a 'pending' state. If you have issues with PayPal payments appearing as 'pending', please view our help article for guidance.
Please see the below articles for information on payment processing times for our Direct Debit providers.