Managing Waiting Lists

If you choose to enable our waiting list feature, a waiting list will become available to your customers when a scheduled product is at full capacity, and allow them to be notified when a space becomes available.

When creating scheduled products, you may wish to set up a waiting list for when these sessions become full. The waiting list can gather details from individuals interested in booking onto the full schedule and can work automatically or be managed manually.

Users who are interested in booking onto a full schedule can add themselves to the waiting list, by going through the checkout process for the product that is currently at maximum capacity. You also have the option to manually add contacts to the waiting list of a product that is at full capacity, by following the add to product process.


Note: Waiting lists for scheduled products run for the length of that schedule only. If you are running termly or block schedules, you may wish to use a product as a waiting list.

Creating a Waiting List

Waiting lists are set up to run as soon as they are selected and saved from the product settings:

  • Navigate to Settings > Products
  • Select the relevant product or product group
  • Click 'Waiting lists'
  • Set the waiting list type
  • Choose whether you would like to limit the size of your waiting list
  • Select 'Save'

Products as General Waiting Lists


Some organisations, such as swimming schools, choose to maintain a general waiting list that isn't tied to a specific class or schedule. For these, we recommend setting up a separate product to use as a waiting list and manually controlling it. This 'product' waiting list has no automatic options and behaves like any other product, but can take the place of a general waiting list. The usual settings are:

  • Product Type: Money or Subscription/Membership
  • Price: Free
  • Billing: 'Approve purchase before payment?' set to 'No'

Through adding this free waiting list 'product' to their basket and completing the checkout, the contact will become associated with this product and can be managed from the Contacts page.

Waiting List Types


The following waiting list options are available on LoveAdmin:

  • First in, first out
    • This is an automatic setting and requires the 'Waiting list space available' notification to be active
    • When a space is available, the first contact on the list will be sent an invite to the product. If they don't want the space, the next contact will be invited and so on

  • Broadcast to all
    • This is an automatic setting and requires the 'Waiting list space available' notification to be active
    • When a space is available, all contacts on the waiting list will be contacted and the first to purchase the product claims the space
  • Manual
    • Manual waiting lists are fully controlled by the admins with no automatic features. The admin can manually promote and remove members from waiting lists as needed.
  • No waiting list

How to Promote or Delete from the Waiting List


Waiting lists are predominantly managed from Timetables/Calendars & Fixtures. This is the only part of the system where you can promote contacts from the waiting lists.

  • Navigate to Timetables/Calendars & Fixtures
  • Find the relevant session and select 'Waiting List'
  • Select the relevant contacts
  • Click 'Actions':
    • Remove from waiting list: Removes the attendee from the waiting list for the session you are viewing
    • Promote from waiting list: Adds the contact to the chosen session and invoices them as per the original chosen settings and the billing settings

Note: Depending on your billing period, this may charge your contact immediately, so make sure you are happy with the process before proceeding.

Note: If the session (or future sessions) have reached full capacity, promoting from the Waiting List will oversubscribe the class. We advise adjusting the capacity of the product first, to accommodate for the new attendee. This can be actioned in the Product settings.

Viewing Waiting List Information


You can view waiting lists for all of your schedules from Settings > Schedules under the 'Waiting  lists' tab

From here you can see the waiting lists by session, by schedules or by attendees. These items can be filtered using the product filter on the left sidebar

You can expand the report with the plus icon (+), to select contacts and delete them from the waiting list they are associated with.

Waiting List Notifications

Notifications are available to assist you in managing the automatic waiting lists effectively. These can be found in Settings > Notifications:


Removed from Waiting List - Triggers when the contact is removed from a waiting list

Promoted from Waiting List - Triggers when the contact is promoted from a waiting list


Waiting List Space Available - Triggers when the schedule is no longer at capacity

Manually Adding Contacts to a Waiting List


Note: It's not currently possible to add a contact to a waiting list for a product that isn't already at capacity.

You can manually add a contact to a waiting list through the add to product option in contacts:

  • Navigate to Home > Contacts
  • Select the contact(s) you wish to add to a waiting list by using the checkboxes
  • Once you have selected your contacts, open the Manage menu from within the left sidebar and choose 'Add to product'
  • Select the product the waiting list is attached to
  • Choose your options
    • When choosing 'To', select either 'Specific calendar entries' or 'From (and including) a specific calendar entry'
    • Tick 'Move to waiting list if over capacity?'
  • Click 'Preview Changes'
  • Click "Process" to finalise